General Terms and Conditions (GTC)
and Booking Conditions
Art. 1 Scope
Art. 1 a) Bookings and purchases with advance payment
These General Terms and Conditions regulate the booking and/or purchase of stays and/or packages and/or vouchers (hereinafter referred to as "services") by customers/consumers, made remotely, by requesting by email, telephone or telematic network, on the websites https://garni-wallnoefer.eu or https://pizzeriahans.eu of the company of Elisabeth Maria Wallnöfer (hereinafter referred to as the provider or seller), consisting of Garni Wallnöfer and Pizzeria Hans, with registered office in 39027 Graun im Vinschgau (BZ), Reschen Hauptstraße, 12 - P. IVA 02692950211.
These General Terms and Conditions of Sale, available online at https://garni-wallnoefer.eu and at https://pizzeriahans.eu , are made available to customers/consumers who can print them out or save them in digital form on their computer. Customers/consumers should carefully read these General Terms and Conditions before proceeding with the booking and/or purchase of services on the Garni Wallnöfer or Pizzeria Hans website. In any case, before completing the online ordering process, the customer/consumer will be shown these General Terms and Conditions, which he/she must accept in full and unconditionally by checking the appropriate box in order to proceed with the purchase.
For orders received by Garni Wallnöfer or Pizzeria Hans by email, telephone or online via the homepage https://garni-wallnoefer.eu or https://pizzeriahans.eu the following General Terms and Conditions apply exclusively, in the version valid at the time of the order.
Art. 1 b) Consumption on site with invoicing (B2B)
These general terms and conditions regulate the invoicing and payment processing of services and goods consumed by the customer/consumer or their delegates in the premises of the company of Elisabeth Maria Wallnöfer (hereinafter referred to as the provider or seller), consisting of Garni Wallnöfer and Pizzeria Hans, with registered office in 39027 Graun im Vinschgau (BZ), Reschen Hauptstraße, 12 - P. IVA 02692950211.
Art. 2 Conclusion of contract and right of withdrawal
The order sent by the customer/consumer via the provider's website represents a contractual offer, the acceptance of which the provider reserves the right to do.
The prices published on the website at the time of the order apply. The order can be placed using the corresponding online order form, by email or by telephone.
Before submitting the order, it is necessary to check that the amount indicated for the chosen services is correct. When submitting the order via the website's computer interface, the customer/consumer must press a virtual button confirming that the customer/consumer has acknowledged that the sending of the order and its subsequent acceptance by the provider is linked to the payment of a price.
The contract between the provider and the customer/consumer is concluded with the written confirmation (or the website's automatic confirmation response) summarising the customer's purchase offer sent by the provider to the email address provided by the customer/consumer when submitting his order. This email communication is considered acceptance of the order transmitted by the customer/consumer.
The customer/consumer acknowledges that the contract is for the provision of services related to leisure activities, such as, but not limited to, a stay in a hotel or the consumption of food and beverages, for which the supplier undertakes to provide them at a specific time or within a specific execution period. Therefore, the RIGHT OF WITHDRAWAL provided for in Article 52 of the "Codice del Consumo" does NOT apply, pursuant to Article 59, paragraph 1, letter n thereof; pursuant to Article 16 of Directive 2011/83/EU of the European Parliament and of the Council, there is no 14-day right of withdrawal for hotel reservations.
Art. 2 b) Conclusion of contract and right of withdrawal (B2B)
The unconditional consumption of the food and drinks served or the services provided in the provider's premises, as well as the lack of objection to the receipt of the confirmation of consumption by email and the confirmation of receipt issued to the customer/consumer or to his/her delegate(s), creates an irrevocable contract between the provider and the customer/consumer. The contract for the respective operation (also called order) ends with the invoicing and the corresponding payment by the customer/consumer.
Art. 3 Payment conditions and methods
The purchase price is due upon confirmation of the order. The prices at the time of the order apply.
Payment can be made by credit card, debit card, or other payment service providers offered. The provider accepts Visa and MasterCard. The credit card details are provided by the customer/consumer directly on the website when placing the order. The data is transferred directly to our server or to the payment service provider's servers via a secure connection (128-bit SSL encryption). In the case of direct payment processing offered by the provider, the following applies: As soon as the transaction is completed, the data is automatically deleted from the server. This allows us to guarantee maximum security. For telephone reservations and/or purchases, a confirmation email will be sent with the bank link that you can use to log in to make the payment by credit card or debit card, or other payment service providers offered.
At the express request of the customer/consumer, payment can also be made by bank transfer. In this case, the payment terms are agreed between the parties.
The right to use the purchased service only arises when the order is confirmed after the provider has verified the payment.
Art. 3 b) Payment terms and payment methods (B2B)
The relevant payment terms and payment conditions can be found on the invoice.
Art. 4 Deposit and cancellation conditions
Each tariff, package and/or service has its own deposit and cancellation policies. Customers/consumers should carefully check the deposit and cancellation policies included in each tariff and/or package before proceeding with the booking and/or purchase of services on the provider's website.
By accepting the offer by checking the corresponding box before continuing with the purchase, you confirm acceptance of the conditions specified in the respective deposit and cancellation policies.
Art. 4 b) Payment deadline and default (B2B)
The payment deadline can be found on the invoice. For the "immediate payment" payment deadline, we expect payment to be received within 5 calendar days of delivery of the electronic invoice or email.
If the payment deadline is exceeded, we reserve the right to charge reminder fees and interest on late payment.
Art. 5 Use of booked and/or purchased services
In order to use the purchased hotel services, it is necessary to hand in the confirmation received from the provider together with the identification documents of all guests at the reception of the establishment upon arrival at the hotel. In order to use other services paid in advance, it is mandatory to present the order confirmation or voucher or similar before consumption.
The services will only be provided after this confirmation has been presented.
No refund will be made for services not used and/or early departure and/or for a reduction in the services included in the reservation and/or service purchase.
Art. 6 Warranty and liability
The correspondence between the images published on the provider's websites and their actual appearance may differ.
The provider is liable for damages caused by the use of the services only if such damages occur despite compliance with the information and usage instructions.
Art. 7 Data protection
n accordance with Art. 13 of Legislative Decree 196/03 (Data Protection Code) and EU Regulation no. 679/2016 (GDPR), the customer/consumer declares that he has been informed about the manner in which data is processed and its purpose, as well as about his rights pursuant to Art. 7 of Legislative Decree 196/03 and subsequent amendments. By clicking on the icon at the end of the General Terms and Conditions, the customer declares that he has received and taken note of the above information and consents to the processing of his data for the purposes described above, in accordance with Article 23.
During all transactions, your data is encrypted using Secure Socket Layers, the SSL encryption system.
Further details on data protection can be found at https://garni-wallnoefer.eu/privacy or https://pizzeriahans.eu/privacy
Art. 8 Applicable law and exclusive place of jurisdiction
The exclusive place of jurisdiction is the regional court of Bolzano. The contractual relationships are subject exclusively to Italian law.